Shipping policy

Shipping Information

Free shipping on every Salunah order — every pack size, every destination we ship to. No thresholds, nothing added at checkout.

Processing times

Allow 1–3 business days for us to process and dispatch your order. An order counts as dispatched once it's handed to the carrier and moving toward you. During peak periods and holidays this can stretch to 7 business days.

Estimated delivery times

The estimates below cover transit only — they start once your order has left us, not when you place it.

[FLAG] [COUNTRY]: [X–X business days]
[FLAG] [COUNTRY]: [X–X business days]
[FLAG] [COUNTRY]: [X–X business days]

During peak periods carriers can run behind and tracking can stop updating for a day or two. International orders may also be held at customs. Both add time we can't predict.

Flying soon?

If you've got a trip booked and the timing is tight, email support@salunah.com with your travel date before you order. We'll tell you honestly whether it will reach you in time — and if it won't, we'll say so rather than take the order.

Customs and import duties

Any import duties or taxes charged on arrival are covered by us and already included in what you pay at checkout. These are set by your local customs authority, not by us, and they vary by country.

Getting your address right

Please check your shipping address carefully at checkout. Incomplete or incorrect details are the most common cause of a parcel that never arrives.

If our system flags a problem with an address, we'll email to confirm it. If we don't hear back within 3 business days we may hold or cancel the order rather than send it somewhere it won't arrive — and we'll refund you in full if that happens.

Spotted a mistake yourself? Email support@salunah.com within 24 hours of ordering. We'll do what we can, though once a parcel is with the carrier we usually can't change it.

Delays

We get orders out as fast as we can, but once a parcel is with the carrier the timeline isn't ours. Weather, transport disruption, customs and carrier backlogs all happen, and none of them are things we can speed up.

If something goes wrong on our side — a stock issue, an address problem, a payment that didn't clear — we'll email you as soon as we know.

We can't guarantee an exact delivery date and we're not liable for delays outside our control. What we will do is keep you posted and chase whatever can be chased.

Lost or stolen parcels

If your parcel is marked delivered but isn't there, or tracking stops moving for more than a few days, email support@salunah.com and we'll take it from there.

We'll open a case with the carrier on your behalf and follow it up. In the meantime it's worth checking with neighbours and around your property — a surprising number turn up.

Strictly speaking, once a parcel is with the carrier it's outside our control, and lost or stolen parcels sit outside our refund policy. In practice we look at these one by one, and we'd rather sort you out than win the argument. Tell us what happened.

Changes to this policy

We may update this page from time to time. The version published here is the current one and applies to orders placed while it's up.

Questions about any of this: support@salunah.com