Refund policy

Refund & Returns Policy

At Salunah, we make packing gear meant to survive real trips. We'd rather you actually used the product before deciding. Take it away with you, pack it, pump it, bring it home. If it isn't for you, we'll take it back.

Any questions about a return, email us at support@salunah.com.

Cancelling or changing an order

Changes and cancellations need to reach us within 24 hours of you placing the order. After that the order has usually entered processing and we may not be able to stop it. If you do cancel within 24 hours, we'll process your refund within 7 business days.

100-day money back guarantee

You have 100 days from delivery to change your mind. We'd rather you took it on a real trip first — that's the only way to know whether it works for you — but there's no minimum waiting period and you don't have to justify it.

To start a return, email support@salunah.com or use the form on our Contact page. Include your order number, or the name and email address used to place the order, and we'll get it moving faster.

Used is fine. We expect returns to have been on a trip — that's the point.

Return postage is the customer's responsibility.

If a bag tears, we replace it free

This sits outside the returns window and it's the promise we care most about. If a Salunah bag tears or stops holding its seal in normal use, email support@salunah.com and we'll send a replacement at no cost. Lifetime warranty. We may ask for a photo, and that's usually all it takes.

This doesn't cover deliberate damage or misuse — cuts, punctures from sharp objects packed inside, or a bag used for something it wasn't built for.

Damaged or faulty on arrival

If your order arrives damaged or faulty, email support@salunah.com within 14 days of delivery with a clear photo and we'll replace it at no cost to you.

We treat an item as damaged if it has a defect or is physically broken. A dented or scuffed outer box with the product in good condition inside isn't damage — couriers are rough with parcels, and the packaging is there to take that hit.

Shipping and delivery

We do our best to get orders out quickly, but once a parcel is with the courier it's out of our hands. We can't be held responsible for delays caused by the carrier, customs, weather, or anything else outside our control. If your delivery goes wrong, contacting the courier directly is usually the fastest route — but email us as well and we'll help however we can.

Getting your address right

Please double-check your shipping address at checkout. If it's wrong and we're not told within 24 hours of the order being placed, we may not be able to resend or refund it once it has shipped.

Changes to this policy

We may update this policy from time to time. The version on this page is always the current one, and it's worth reading before you order. By buying from Salunah you're agreeing to the version published at the time of your purchase.

Any questions: support@salunah.com